🧩 Frequently Asked Questions

I’ve gathered the most common questions people ask about working with Smallsky Creative - from pricing and process to design and maintenance.

Whether you’re planning a new site, looking to refresh an old one, or just exploring what’s possible, I hope this helps make everything clear.

If you still have a question? Let’s have a chat ➜

Working With Me 🤝

I bring over 40 years of experience in sales, marketing, and operations to every project. That means I understand how websites fit into real business goals — not just how they look. I’ll help you create something that works hard for your business, not just something pretty.
Of course! I always offer a free, relaxed chat - no hard sell, just an open conversation about what you need and what’s possible.
It begins with a chat to understand your goals. Then I’ll send a simple Project Confirmation outlining pages, inclusions, costs, and timeline. Once you’re happy, we get started.
Not at all. I work with clients across the UK (and a few beyond). Video calls make collaboration easy wherever you are - and if you’re local to Leamington Spa, we can meet for a coffee.
That’s completely fine — most people don’t at first. I’ll help you figure out what’s realistic for your goals, your audience, and your budget.

Design & Features 🎨

Nope — every site I build is designed from scratch on Squarespace, tailored to your business and your goals. I do create my own demo templates for inspiration, but your site will always be unique.
Absolutely. Your colours, fonts, and tone of voice form the foundation of your design. And if you don’t have a defined style yet, I can help shape one that feels right for your business.
Yes — blogging is brilliant for visibility and SEO. I’ll even show you how to do it effectively and confidently.
Definitely. Squarespace is flexible, so you can add e-commerce, booking systems, or membership options whenever you’re ready.
Yes. I can polish your copy and advise on images that work best for your audience. I also collaborate with talented local photographers and writers if you’d like professional input.
It will sound like you. I help shape the copy to be clear, confident, and consistent — professional but never corporate.
100%. Every design is optimised for phones, tablets, and desktops so your site looks great everywhere.
None that you need to worry about! I handle all the tech setup — you’ll get an intuitive editor to make simple updates yourself.

Pricing & Payments 💷

Small business websites typically start from £500 for a one-page design (plus a blog page if needed). A 25% deposit gets the project started, and you’ll always get a clear breakdown before we begin — no hidden extras.
You’ll pay Squarespace directly for hosting (around £204 per year, with 20% off your first payment) and for your domain (around £16 per year). Your first year’s domain is free when you start with me.
Most projects take 3–4 weeks, depending on how quickly content and feedback come together. You’ll always get a clear timeline before we start.
Yes - your first year’s maintenance is included. After that, ongoing support is available from £30 per month.
Yes, depending on project size. Staged payments can be arranged to help manage cash flow.
That’s no problem — I’ll simply revise the quote for any new pages or features, and we’ll agree before anything changes.

Technical & SEO 🔧

Yes - every Squarespace site includes built-in SSL security as standard. Your visitors’ data and privacy are protected automatically.
Yes - all websites include basic SEO setup: page titles, descriptions, alt-text, and Google indexing. I’ll also guide you on blogging and updates to help improve visibility over time.
Yes. I submit your site to Google Search Console and optimise each page for discoverability. It usually takes a few weeks for Google to index new sites fully.
I’ll walk you through a handover session and make sure you’re confident managing updates. I’m also available for advice or tweaks anytime during your first year.

Policies & Practicalities 🗂️

Bank transfer is preferred, but PayPal payments can be arranged if needed.
It outlines everything clearly — pages, inclusions, price, and timeline — plus my friendly working style and terms. It keeps everything transparent from day one.
Yes, within reason. If you have a specific launch date, I’ll plan the schedule carefully to make it happen.
Deposits are non-refundable, but if a project is cancelled part-way through, you’ll only be charged for the work completed. I always handle changes fairly and transparently.
Yes — I’ll train you on how to make updates, add blogs, and change photos confidently. You’ll have full control whenever you need it.

A Few Personal Questions ☀️

It’s about staying small enough to care, creative enough to stand out, and grounded enough to keep things simple.
Seeing the client’s reaction when their new site goes live - that moment never gets old.
Yes - right in the heart of Warwickshire. I work with clients locally and across the UK, and I’m always happy to support nearby small businesses.

Still got a question?

Let’s have a quick chat — no pressure, just ideas.